Program Coordinator, Compliance

Job Category: Program Coordinator
Status: Full Time
Location: USA
Relevant Work Experience: 2+ years
Career Level: Experienced
Education: Bachelor's degree or equivalent work experience
Travel Requirements: Able to travel 10% (domestic and international)

The Role

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products.  The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes. ​

The Compliance Program Coordinator performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy.  This role interacts with all types of member companies from all regions of the world to support them with the process requirements.

The Responsibilities

·       Provide first-tier support for member questions and issues related to Compliance Program process

·       Work with team to define average metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes

·       Generate weekly and ad-hoc reports for management

·       Identify and remove products in violation from online retailers

·       Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification

·       Partner with Member Relations team to manage issue tracking system and establish standard communication escalation process to drive issues to resolution

 

Requirements

·       Strong analytical and creative thinking

·       Strong attention to detail and focus on work accuracy

·       Strong communication skills, written and verbal to technical and non-technical audiences

·       Excellent problem-solving with capacity to bring problem to resolution

·       Strong time management and task prioritization skills

·       High level of professionalism

·       Experience in Microsoft CRM

·       Experience in Excel working with formulas/pivot tables

·       Accountable team player

·       Self-motivated

 

Additional Skills

·       Online retailer brand enforcement experience

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